CANCEL: All products ordered from us can be canceled within 24 hours free of charge, but orders canceled after that are subject to a handling fee equaling 50% of the item price. We suggest sending order cancellations via email rather than social private chat, thanks for your cooperation.
DELIVERY: Because most items are made to order and made from scratch (unless stated otherwise, and unless clearance sale or ready to ship items), please allow 1-5 weeks before delivery. Processing/Tailoring time may vary depending upon each individual item. Some might take longer than our average processing/tailoring time (1-5 weeks). Please order ahead if you have a set deadline.
SIZE:Different manufacturers use different size charts to construct their costumes. Our size chart may vary from the standard US size, Euro size, and UK size. Please refer to our size chart on the individual product page before ordering for a better fit.
COLOR AND DESIGN: Generally, the actual color and design will be made to more closely resemble that of the mannequins than the character. For products that only have character images, the actual color and design will be subject to the character image on our site rather than the other images. Actual colors may vary slightly from the images due to lighting and monitor resolution changes.